Privacy Policy

Learn how we collect, use, and protect your information at TekLume. Your privacy is important to us.

1. Information We Collect

As a software development agency, we collect information necessary to provide our services effectively:

  • Personal Information: Name, email address, phone number, and company details when you contact us or engage our services.
  • Project Information: Technical requirements, business objectives, and project specifications shared during consultations.
  • Technical Data: Website analytics, usage patterns, and performance metrics for applications we develop and maintain.
  • Communication Records: Emails, meeting notes, and project correspondence for service delivery and support.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Delivering software development services and technical support
  • Project management and client communication
  • Quality assurance and application maintenance
  • Invoice generation and payment processing
  • Improving our services and development processes
  • Compliance with legal and regulatory requirements

3. Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

  • Service Providers: Trusted third-party services (hosting, analytics, payment processing) under strict confidentiality agreements
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Protection: To protect our rights, property, or safety, or that of our clients
  • With Consent: When you explicitly authorize information sharing

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encrypted data transmission (SSL/TLS)
  • Secure server infrastructure and regular security updates
  • Access controls and authentication protocols
  • Regular security audits and vulnerability assessments
  • Employee training on data protection best practices
  • Secure code development and testing practices

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

  • Active Projects: Throughout the project lifecycle and maintenance period
  • Completed Projects: Up to 7 years for business and legal compliance
  • Marketing Communications: Until you unsubscribe or request removal
  • Support Records: 3 years after last interaction for service improvement

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data we hold
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Limit how we process your information
  • Objection: Object to processing based on legitimate interests

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand website usage and improve performance
  • Functional Cookies: Remember your preferences and settings

You can control cookie settings through your browser preferences.

8. Third-Party Services

We may integrate with third-party services for enhanced functionality. These services have their own privacy policies:

  • Cloud hosting providers (AWS, Google Cloud, etc.)
  • Analytics platforms (Google Analytics, etc.)
  • Communication tools (email services, project management)
  • Payment processors

9. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Email notification to active clients
  • Prominent notice on our website
  • Updated "Last modified" date at the top of this policy

10. Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

Email: support@teklume.com

Phone: +91 8905350865

Address: Naya bas, Sikar Rajasthan, India - 332046

We will respond to your inquiry within 30 days of receipt.

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